Complaints Procedure

At Global Gateway Services Limited, we are committed to maintaining the highest standards of professionalism, transparency, and client care. If you 
feel that something has not met your expectations, we welcome the opportunity to address your concerns and put things right where possible.

Should you wish to raise a complaint, you can do so by contacting us via email at [email protected]. Please include your full 
name, contact information, the nature of the issue, and any relevant details
or supporting documents that will assist us in reviewing your concerns thoroughly.

Once your complaint has been received, we will acknowledge it within three business days and begin an internal investigation. We aim to provide you with a formal written response within fifteen business days. If, due to complexity or exceptional circumstances, we require more time, we will notify you of the delay and aim to respond in full no later than thirty-five business days from the date of receipt.


We treat all complaints seriously and with discretion. Our objective is always to handle your concerns fairly, efficiently, and with respect for the trust you place in us.